Here at Tatonka, we have over 30 years’ experience in the design and manufacture of the world’s best outdoor and travel products; and we’re so confident in the quality of your new Tatonka Pack, Bag or Tent that we’re offering a full 2 year warranty against any manufacturing faults.
There is a problem with my new Tatonka Pack, Bag or Tent. What do I do?
If you have a problem with your new Tatonka Pack, Bag or Tent you can either return it (with proof of purchase) to your place of purchase or send it directly back to us.
When sending it directly back to us, please include a note with your contact details (name and either a phone number or email address) and a return address. Please send it to:
Tatonka NZ Repairs
c/o Tight Lines Ltd
89 Austin Street
If I have to send the pack or tent back, who pays for shipping?
You’re only responsible for getting the pack or tent back to us – we recommend using a form of freight or postage that has a tracking number. Tatonka NZ can’t be responsible for packs that are not received by our returns department. We’ll pay for shipping the item back to you.
The following is not covered under our warranty
1) Normal wear and tear that would be expected due the age of the pack or tent
2) Any damage involving a foreign object, e.g. a knife, rock, dragging, etc
3) Any damage due to misuse, e.g. sitting on your pack, an airport worker mishandling your pack or tent
4) Third party repairs or replacements. Please send your Tatonka Pack or Bag back to Tatonka NZ – we can’t be held responsible for repairs carried out by someone else.
Please note: we highly recommend sending your warranty item to us via courier. In the case of NZ Post this means you will need to upgrade from their standard tracked post service to courier. If you do choose to send via post, please expect the processing of your warranty claim to take an additional 2 weeks.