Return Policy

30-DAY RETURN POLICY

We offer a 30 day return policy on purchases. We will refund the total of the items returned in your order, less shipping costs. If the return is a result of our error, Tatonka NZ will also refund shipping charges to compensate you for the return shipping of the item.

Items should be returned in the original product packaging (with tags), our returns form and a copy of the invoice that was emailed to you when you purchased. If you no longer have the invoice, please include your order number on the returns form.

 

How to return

Click here to log into your account using your email. If you didn’t set up a password, don’t worry! Simply enter the email you used to place your order, and we’ll send you a unique code to log in. Once logged in, find the order containing the product you'd like to return, then complete our online exchange/return form.

Please send returns to
Tatonka NZ
c/o Tight Lines Ltd
89 Austin Street
Onekawa
Napier 4110

Please note
Returns MUST be sent via courier. Due to a change in NZ Post processes, any returns sent to our address via their standard tracked service will be returned to sender. Upgrading to a courier service is required.

Clearance items cannot be returned unless faulty.